Frequently Asked Questions
Here are some of our FAQ. If you have any other questions you'd like answered please feel free to email us.
We offer customized synthesis of oligonucleotides; customized synthesis of peptides; bioconjugation services for oligonucleotides and peptides; design of antisense oligonucleotides; biological assays; and downstream biophysical analysis services.
Contact us with your specific requirements, including the desired sequence, modification, quantity, and turnaround time. Our team of experts will then provide you with a quote and lead time for your order. Once you confirm your order, we will proceed with synthesis and quality control before shipping the final product to you. For complex customization, our team will get in touch with you for further discussions and provide you with a quote and lead time for your order.
Turnaround time depends on the complexity of the order and current workload. For standard orders, turnaround time is typically 5-10 working days. Urgent orders can be accommodated, so please contact us to discuss your specific needs.
We accept payment by credit card, bank transfer, or check. partial or full Payment must be received upon order confirmation, payment terms and conditions will be indicated in quotation.
Our products are synthesized and quality-controlled to the highest standards, ensuring we meet the purity requested and optimum yield. Our team of experts monitors each step of the process to ensure accuracy and reliability of the final product.
Yes, our knowledgeable staff is available to assist with any questions or concerns. We are committed to providing technical support to ensure your complete satisfaction.
Yes, we do offer bulk discounts for large orders. Contact us to discuss your specific needs and receive a quote.